Shipping & Returns

Shipping

Standard delivery takes 5 to 7 working days and costs $8. Orders over $150 ship free.

Express delivery takes 2 to 3 working days and costs $18, available at checkout.

Made-to-order pieces ship within 10 working days.

Returns

30 days, unused, in original packaging. Return shipping is on us for exchanges.

Made-to-order pieces are cut for you and cannot be returned unless faulty. If a Travel Case arrives and is not right, talk to us first; we would rather alter or exchange than see it unused.

Refunds go back to the original payment method within 5 working days of arrival at our workshop.

Repairs

Everything we make can be repaired: restitching, new snaps, replacement straps, hinge adjustments. Repairs in the first two years are free; after that we charge parts and postage only.

Write to us with a photo of the problem and we will tell you honestly whether it needs a workshop or a balm.